Lovingitpenzi
Our Collection
POLICY
SHIPPING AND DELIVERY POLICY
If your package is delayed, it may be because I’m balancing college life and taking time off during the holidays. Additionally, the post office will be closed during the holiday season, which may further impact shipping times. I appreciate your understanding and patience. Rest assured, any orders placed during this period will be shipped as soon as I return from my break, and you’ll receive a notification once your package is on its way.
In-stock items are processed and shipped within 1-2 business days, with delivery typically taking 2-4 days after shipping. For pre-orders, the production period is approximately 2-3 weeks, ensuring each item meets our high-quality standards. Once production is complete and the order is shipped, delivery usually takes an additional 2-4 days. You’ll receive a notification with tracking details to stay updated on your order’s progress every step of the way.
We understand that sometimes you may need to return a product, and we want to make sure that the is as smooth and hassle-free as possible. To help us achieve this, we kindly request that you return the in the same condition it was shipped to you. This means that the product should be in its original packaging, with accessories and documentation included. By doing so, we can process your return quickly and efficiently, and get you the refund or replacement that you need. We appreciate your cooperation in this matter, and thank you for choosing our products.
Customer Service Policy
1
Customer Support
Thank you for your interest in our products!
If you have any questions or need further assistance, please feel free to contact me directly at 605-400-4677. I will get back to you as soon as possible to assist with your inquiry.
We appreciate your support and look forward to helping you!
Warm regards,
Mapenzi
Loving It Penzi
2
Product Not in Good Condition?
We’re sorry if your product didn’t arrive in the condition you expected. Please reach out to us at 605-400-4677, and we will take immediate steps to resolve the issue. We are committed to ensuring that you are fully satisfied with your purchase.
Thank you for your patience and for trusting Loving It Penzi.
3
Lost/Damaged Packages
If your package does not arrive within the estimated delivery time, please contact us at 605-400-4677 We will work with the carrier to locate your package and, if necessary, issue a replacement or refund. Should your package arrive damaged, please notify us immediately. Kindly provide photos of the damaged item and packaging within 2 days of delivery. We will arrange a replacement or offer a refund based on the situation.
About
My name is Mapenzi
Hi, I'm Mapenzi or I go by Penzi, the proud owner and co-founder of Lovingitpenzi. With a passion for creativity and innovation, I embarked on this journey to bring unique and vibrant designs to life. At Lovingitpenzi, I focus on blending style with individuality, ensuring that every piece we create stands out and resonates with our community. I'm excited to share our vision and offer you distinctive fashion that reflects both boldness and originality.
Image Gallery
There may be no better way to communicate what we do than through images. As you browse our site, take a few moments to let your eyes linger here, and see if you can get a feel for our signature touch.
